Privacy Policy

Last Updated: October 26, 2023

1. Introduction

This Privacy Policy outlines how Resort Golden Haven (referred to as “we,” “us,” or “our”) collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy. If you disagree with any part of this policy, please refrain from using our website and services. Resort Golden Haven is committed to protecting your privacy and ensuring the responsible handling of your personal data in compliance with applicable laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information: Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide to us when making a reservation, contacting us, or using our services. Payment Information: When you make a reservation or purchase services, we may collect payment card information, billing address, and other necessary details to process the transaction securely. Device and Usage Information: We may automatically collect information about your device, browser, and usage patterns when you access our website, such as your IP address, operating system, browser type, pages visited, and time spent on our site. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, analyze website traffic, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes: Providing and Improving Services: We use your information to process reservations, fulfill requests, provide customer support, and improve our services. Personalization: We may use your information to personalize your experience, recommend relevant content, and offer tailored promotions. Communication: We may use your information to communicate with you about reservations, special offers, updates, and other relevant information. Analytics: We analyze usage data to understand how our website is used, identify trends, and improve our services. Legal Compliance: We may use your information to comply with legal obligations and respond to lawful requests.

4. Data Sharing

We may share your information with trusted third parties, including: Service Providers: We may share your information with service providers who assist us with website hosting, payment processing, marketing, and other essential functions. Business Partners: We may share your information with business partners who offer complementary products or services that may be of interest to you. Legal Authorities: We may disclose your information to legal authorities when required by law or in response to a valid legal request. We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

You have the following rights regarding your personal information: Access: You have the right to access your personal information and receive a copy of it. Rectification: You have the right to correct inaccurate or incomplete personal information. Erasure: You have the right to request the deletion of your personal information. Restriction of Processing: You have the right to restrict the processing of your personal information. Data Portability: You have the right to receive your personal information in a portable format. Objection: You have the right to object to the processing of your personal information. To exercise these rights, please contact us using the information provided in Section 9.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: support@resortgoldenhaven.com